Conditions for exchanging products

• In the event that the delivery is not in accordance with the purchase order Defective products caused by the manufacturer. or the product is damaged during shipping. You can change the product within 7 days from the date of receiving the product. By contacting via Line OA: @aventures with order number and ordering channels to express their intention to change the product
• We reserve the right to change the conditions in any case. without prior notice

 

Return conditions

• We reserve the right to return the product. For products at a special price (SALE)
• in case of return The product must be in perfect condition as it was delivered.
• The buyer must inform the company. and send clear photos of the products with such problems to the company within 7 calendar days after receiving the product By contacting via Line OA: @aventures with order number and ordering channels to show your intention to return the product by the company will inform the customer of the result of consideration within 7 working days

Exchange/Return after 7 days

• The buyer is obliged to inspect the goods immediately after receiving the goods. If the product or packaging is found to be defective broken, damaged or is in a condition not as described on the website Must notify the company within 7 days after receiving the product. If the expiration of such period
• We reserve the right to change the conditions in any case. without prior notice

 

Return procedure

• Notify your wish to return the product via Line OA: @aventures. Please specify your order number. order channel Model of products to be returned and bank account (for customers who pay by wire transfer)
• Wait for a contact from the staff to confirm the return of the product. and inform the return number Before sending the product back via various logistics or waiting for the staff to receive the product back only and always include the returned number on the label.

Refund conditions

• When there is a cancellation of an order, return of goods, or due to a system error
• The refund method depends on the payment method used for the order. If it is a money transfer payment Please inform the bank account number to transfer the money back.
• Refunds will be initiated once the product is returned to the warehouse and undergoes an inspection. The details of the refund period are as follows:

Credit/Debit Card: Refund within 30-45 business days of receiving the returned item*
Money Transfer: Refund within 15-30 business days after receiving the returned item.
*The exact time depends on the monthly payment billing cycle of each bank.
**If the refund has not been received within the specified period Please inquire with the card issuing bank or you can contact Line OA: @aventures or 083-839-9427 (Monday – Friday 10:00 AM – 5:00 PM).